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REFUND POLICY

Last updated: September 2026 — Version 2.2 · Applicable to all Orders placed on afrivita.net

1. Statutory Right of Withdrawal and Waiver

Under the European Union Consumer Rights Directive (2011/83/EU) and equivalent UK consumer protection regulations, consumers ordinarily benefit from a fourteen (14) day right of withdrawal for distance contracts. However, in accordance with Article 16(m) of Directive 2011/83/EU and the corresponding UK Consumer Contracts Regulations 2013, this right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby lost. By completing an Order on afrivita.net and receiving immediate access to the purchased Digital Products, the Customer expressly consents to the immediate commencement of performance and acknowledges the consequent loss of the statutory right of withdrawal. Notwithstanding the foregoing, the Company voluntarily offers the 7-Day Satisfaction Guarantee described in this Policy, which provides rights beyond those required by statute.

2. Eligibility Conditions for Refund Requests

To be eligible for a refund under the Company's 7-Day Satisfaction Guarantee, the following conditions must be met:

• The refund request must be submitted within seven (7) calendar days of the date on which the Order was confirmed and the Digital Products were delivered.
• The request must be submitted from the email address used at the time of checkout, or accompanied by sufficient information to verify the Customer's identity and Order.
• The request must relate to a purchase made directly through afrivita.net. Orders placed through third-party resellers or distributors are subject to the refund policies of those respective platforms.
• The Customer must not have previously received a refund for the same Digital Product within the preceding twelve (12) months.

3. Refund Request Procedure

To initiate a refund, the Customer must submit a written request to afrivita01@gmail.com containing the following information:

1. The Customer's full name and the email address used at checkout.
2. The Order reference or payment confirmation number (available in the delivery email).
3. A brief description of the reason for the request (optional but appreciated for service improvement purposes).

The Company will acknowledge receipt of the request within two (2) business days and communicate its determination within five (5) business days of receipt.

4. Refund Processing and Timeline

Upon approval of a refund request, the Company will instruct its payment processor to initiate a reversal to the original payment instrument used at checkout. Refund processing timelines vary by payment method and provider:

• Credit and debit cards (Visa, Mastercard): Typically 5–10 business days from initiation, subject to the Customer's card-issuing bank's processing schedule.
• Mobile money (MTN MoMo, M-Pesa, Airtel Money, etc.): Typically 1–5 business days from initiation.
• Bank transfer: Typically 3–7 business days from initiation.
• Stripe (Google Pay, Klarna, Cash App Pay): Typically 5–10 business days from initiation, subject to Stripe's processing schedule.

The Company shall not be liable for delays in refund crediting attributable to the Customer's payment provider or bank.

5. Non-Refundable Circumstances

Refund requests will not be approved in the following circumstances:

• Requests submitted more than seven (7) calendar days after the Order date, unless the Company determines, at its sole discretion, that exceptional circumstances warrant an exception.
• Requests submitted by Customers who have previously received a refund for the same Digital Product.
• Requests arising from the Customer's failure to download or access the Digital Products due to device incompatibility or technical limitations on the Customer's side, where the Company has provided reasonable delivery assistance.
• Requests where there is reasonable evidence of fraudulent intent, including Orders placed with the deliberate intention of obtaining and retaining the Digital Product before claiming a refund.

6. Discretionary Consideration of Late Requests

The Company recognises that exceptional circumstances may prevent a Customer from submitting a timely refund request. Requests received after the seven (7) day window will be reviewed on a case-by-case basis. The Company reserves the right to grant or deny such requests at its sole discretion, and no precedent shall be set by any individual determination. Customers in such circumstances are encouraged to contact the Company directly to explain their situation.

7. Amendments

The Company reserves the right to modify this Refund Policy at any time. The version of this Policy published on this page at the time an Order is placed governs that Order.